Politique d'expédition
Processing Time: Our products are made on-demand and that shipping times should be added on top of the fulfillment.
Shipping Delays: Should there be anything that might impact shipping (postal strikes, etc.), order fulfillment and shipping may take longer but your order is on its way!
New shipping charges will be applied for orders that have been unclaimed at customs, returned by the customer, or had an incorrect address originally provided.
Please be careful and double-check that you’ve added the correct address.
To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
Unclaimed: We Do Not accept returns, issue refunds or exchanges for shipments that go unclaimed or orders that have been unclaimed at customs.
Lost In Transit: We recommend you to inquire if any additional details were left by the delivery staff. Please note that we don’t cover refunds due to carrier errors. If tracking information states an order was delivered but the customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at the customer's expense. It would also be good to get in touch with the shipping carrier to try locating the lost order.
Please be careful and double-check that you’ve added the correct address. To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
Customer Service: lifestyle@xclusifpoetix.com