FAQ

ALL SALES ARE FINAL.

Sales: All Sales are final and cannot be exchanged nor can store credit be applied.

Buyer's Remorse: We Do Not accept returns, issue refunds or exchanges for buyer's remorse. 

Cancellations: Orders may be processed ahead of shipping time. We Do Not accept cancellations.

Worn/Used/Damaged: We Do Not accept returns, issue refunds or exchanges for worn, used or damaged products by customer.

Wrong Sizes: We Do Not accept returns, issue refunds or exchanges for wrong sizes.

Unclaimed: We Do Not accept returns, issue refunds or exchanges for shipments that go unclaimed or orders that have been unclaimed at customs.

Facial Items: We Do Not accept returns, issue refunds or exchanges for face masks or facial products.

Gift Cards: ALL SALES ARE FINAL

Unsolicited Returns: We Do Not accept unsolicited returns.

Misprinted/Damaged/Defective: If any items misprinted/damaged/defective at the time of delivery to you and no later than the delivery date you received the order contact customer service before you make any unsolicited returns on any orders at lifestyle@xclusifpoetix.com and we may request a photo to your claim and make a decision at our sole discretion. 

Wrong Item: Upon receipt of the wrong item please contact customer via email, within a reasonable period of time. If the wrong item is damaged or defective that due to your mishandling, you may be responsible for damages or defects that were caused after you received the item. 

Wrong Address - We are not responsible for orders that you the customer provide an address that is considered insufficient by the courier. If the order returns back to our facility you(the customer) will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Please be careful and double-check that you’ve added the correct address. To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.

Lost In Transit:  We recommend you to inquire if any additional details were left by the delivery staff. Please note that we don’t cover refunds due to carrier errors. If tracking information states an order was delivered but the customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at the customer's expense. It would also be good to get in touch with the shipping carrier to try locating the lost order. 

EU Consumers:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Xclusif Poetix reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

• Traceability:
- Knitting—China
- Dyeing—China
- Manufacturing—Latvia
• Contains 95% recycled polyester
• Contains 0% dangerous substances
• This item releases plastic microfibers into the environment during washing